Maybe your small online business has just started to take off. Or, maybe the current global pandemic has decreased your sales at your physical location and you're now doing a lot more business online. Either way, you're quickly realizing the need for a more convenient way to ship your items. Working with a courier service can be an economical way to quickly get your product to your customers. Here are some things you should look for when searching for a courier service.
Contract Options with Discounts
You may not be shipping in huge quantities yet, but it can't hurt to look for a courier service with contract options. Even if you don't need a contract now, it's nice to know that you have the choice in the future as your business continues to expand. A contract with the service can get you shipping discounts, especially for shipping in bulk. A contract can also save you time and let you focus on your core business since you won't have to arrange the details every time you ship something.
Domestic and International Shipping
As you search and compare courier service options, you will want to note which companies ship only domestically and which ones will also ship internationally. Even if you're only shipping domestically for now, your business could keep growing and begin receiving international orders. If that is the case, you will not want to go through the hassle of switching couriers if you've already become accustomed to the one you started working with. You may as well find a company that already does both.
With the technology available today, tracking the packages and recording the delivery is definitely something your customers will be expecting. They want to be assured that they will get what they're paying for. If the courier service utilizes that technology, you will receive fewer angry emails from customers about packages that never arrived or were extremely delayed, because they will be able to track the progress and know if there were issues. If you do receive those complaints occasionally, it will be much easier to work with the courier service and figure out what went wrong with the delivery since they were already tracking it.
Parcel Pickup or Drop Box
Different courier services have different methods of collecting the packages from you. You will want to find the option that works the best with your business and your schedule. Some couriers have drop boxes that you must take the parcels to. Some will come to you to fetch them. If you have a contract, maybe they will arrange to come get packages from you at the same time every week instead of making multiple trips. You will want to know what your options are before you choose your courier service.
For more information, reach out to a courier service in your area like Messengers Inc.